Refer clients to fuel poverty services

Our Affordable Warmth Advisors provide free and impartial advice to householders in Edinburgh, East Lothian, Midlothian, the Scottish Borders and the Highlands, who are in or at risk of fuel poverty.

We provide advice over the telephone, by post and by email.

We can support people to:

  • Keep their home affordably warm and dry, even if they are on a low income
  • Understand their electricity, heating and/or gas bills and manage energy debt
  • Know how to save energy in the home, including how to use their heating system
  • Read their meters, including getting to grips with pre-payment meters
  • Switch to a cheaper supplier or tariff
  • Access energy efficient grants.

Who can refer people to us?

You can refer clients to us if you work directly with people who are at risk of fuel poverty, either because your work in health, housing, social work, homelessness prevention or similar, or because you work with disabled people, older people, people on a low income, young families or lone parents.

If you think someone is struggling with the cost of keeping their home warm, or they are worried about their energy bills, we can help. We can also work with you to help you to spot the signs of fuel poverty, provide basic advice and know when to refer people to us for further support.

How a referral works

1. Complete our simple referral form online, or you can download a copy to fill in and return by post or fax to: Changeworks, 36 Newhaven Road Edinburgh EH6 5PY, fax: 0131 555 2768

2. We also accept referrals by phone. Call our Affordable Warmth Services team on freephone 0800 870 8800 to speak with one of our advisors. Our office hours are 9am to 5pm, Monday to Friday

3. We process your request and a member of the Affordable Warmth team will be in touch with your client as soon as possible – usually within two weeks. We will try to meet them face to face if we can. Please note, during busy periods waiting lists may apply but clients will be advised of any waiting times

4. If you ask for feedback on the referral form, we will be in touch

To refer a client for fuel poverty services, go to the online referral form, or download it.

"Changeworks is a user friendly and efficient service with a sound understanding of the needs and vulnerabilities of our client group."


"The support from Changeworks was fantastic. I had a problem with my gas supplier and spent hours trying to sort it out. It caused a great deal of stress and anxiety over the years. I visited Changeworks at the Advice Shop and the issue has finally been resolved. I am very grateful."

Tenant, Edinburgh 

We take care to provide the best level of client care possible for householders. Please see our service statement and complaints procedure

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