Referral

Thanks for your interest in the Affordable Warmth Services team. Our advisors give free, confidential and impartial energy and fuel billing advice and advocacy to households.

To ensure an efficient response, please complete as a minimum all fields marked with an asterisk

An advisor will be in touch with the client as soon as possible within two working weeks on receipt of the details.

Changeworks will securely collect, process, and store personal data you provide. We do this to help you with your energy matters, provide energy-related information in the future and conduct research on these topics. This information will be held for up to 2 years, after which your case will be anonymised. Our funders and auditors may also require access to our records, which will be anonymised where possible. We will not share your information with anyone else without your permission, except where we have a legal duty to do so. See our privacy policy here.

Would Client like to receive a free pack of energy-saving items?

Our free packs contain practical, fit-at-home items to help keep your home warmer and reduce energy costs. Depending on your home and heating system, packs may include items such as draught-proofing materials, LED light bulbs, reflective radiator panels and window glazing film.

These packs provide small energy efficiency measures to individuals who meet the eligibility criteria. Orders come from our supplier GTI Direct. For information on how GTI Direct handles personal data, please see their privacy policy on their website. Packs are sent by tracked Royal Mail delivery.

If you intend to use these measures in your own home and would like to be referred for a pack, please indicate below that you agree for Changeworks to share your details for this purpose.