After his old supplier went into administration, Angus switched to a new electricity supplier. The new bill took a long time to arrive, and when it did it was an estimated bill for a high amount – £1000. He tried to communicate with the supplier multiple times which was stressful, and he found them difficult to understand over the phone as he has impaired hearing. Despite his efforts, he was unable to reach a resolution with them.
Our Affordable Warmth Advisor talked with Angus about his situation and advocated with his supplier on his behalf. An investigation into the estimated bill was opened and after readings were considered, Angus received a greatly reduced revised bill from £1,000 to £150.
The advisor talked through repayment options with him also to make sure he is on the best payment plan moving forward. Overall, we helped Angus save over £1200.
Angus said: “Thank you very much, I could not have done it without you. I've been in this property for 2 and a half years and haven't been able to resolve this.”