Warmer homes and lower energy bills

We play a central role in two key initiatives which aim to eradicate fuel poverty in Scotland:

  • Home Energy Scotland
  • Warmworks Scotland

Home Energy Scotland

Funded by the Scottish Government, we deliver Home Energy Scotland advice centres in South East Scotland and Highlands and Islands on behalf of Energy Saving Trust.

Home Energy Scotland provides free impartial advice, and operates a freephone helpline: 0808 808 2282. 

As part of this service, we help householders to:

  • Reduce their energy costs by increasing their understanding of meters and bills, how to deal more effectively with suppliers, secure the best tariffs, payment methods, discounts and additional supplier services, and resolve incorrect bills
  • Improve energy efficiency at home by providing energy efficiency tips which are tailored to their circumstances and explaining how to get the most from heating systems and controls, combat condensation and dampness, access government funding to install insulation and other energy efficiency measures
  • Access support under the Scottish Government's Affordable Warmth and Energy Assistance schemes.


Where appropriate, we also work in partnership with public and voluntary agencies to maximise incomes by referring people for pension or benefits checks, and signpost those who wish it to other sources of advice, for example on debt and money problems, household budgeting, food waste prevention and cooking on a budget.

Warmworks Scotland

Warmworks Scotland is a joint venture between Changeworks, Energy Saving Trust and Everwarm. Warmworks Scotland delivers Warmer Homes Scotland, a national fuel poverty scheme funded by the Scottish Government.

The scheme aims to help vulnerable, fuel poor and lower income families by providing step-by-step advice on energy efficiency, and start-to-finish support to install improvements such as better insulation, new or repaired heating or domestic renewables, like solar panels.

Call Warmworks Scotland on 0808 156 9568 or email enquiries@warmworks.co.uk.

“My boiler ‘retired’ after 20 something years. We were really struggling. My youngest is only three. Luckily a friend told me about the Home Energy Scotland helpline.”

Jacqueline Gallacher, East Lothian

“I have been in fuel poverty for approx 5-6 years, so I think the service you provide is absolutely essential, not just to our homes but for the environment. Thank you!”  

Tenant, Edinburgh


Contact us