Treasure works full time but was struggling to manage rising energy bills after the council ended its ‘heat with rent’ system.
Like many people, she found navigating complex tariffs and changes to her energy meters overwhelming, particularly when her RTS meter was replaced with a smart meter.
Changeworks’ Affordable Warmth Services team provided practical support to resolve billing issues and offered advice on how to manage energy use and reduce costs. This helped Treasure better understand her options and feel more confident in managing her bills.
As a result, Treasure is now more in control of her energy use and finances, and feels less stressed about her situation.
Treasure said: “When you’re already dealing with financial pressure, energy bills become another constant worry. I work full time, but I was still struggling to keep up with energy costs.
“Trying to navigate complicated tariffs and changes to my meter was stressful and overwhelming. The support helped me understand my options and made me feel more in control. It wasn’t just about reducing costs – it helped reduce the stress that comes with not knowing where to turn.”
Make a referral to our Affordable Warmth Services team
Refer yourself or someone else who needs support with improving energy efficiency, reducing energy costs and resolving billing and debt issues.