Financial support

Financial support is available to those who need it when it comes to helping to cover some of the cost of rising energy bills. From the Warm Home Discount scheme to government backed initiatives, below are some of the ways you can find the help that is available.

UK Government rebate

The UK Government has also announced a £200 rebate on energy bills this autumn for all UK households. Customers will pay back the discount automatically in £40 instalments over five years, starting from financial year 2023-24, when wholesale gas prices are expected to come down.

There may be other schemes available to households in Scotland that become available. Please call our Affordable Warmth Team on 0800 870 880 to find out more.

Scottish Government help

The Scottish Government will give £150 to all households that already receive council tax reduction. If you live in a household that pays council tax in Bands A-D but don't receive council tax reduction, you'll also receive the £150 rebate from April 2022.

This £150 rebate is in addition to the £200 rebate being offered by the UK Government.

Warm Home Discount Scheme

You could get a £150 discount off your electricity bill or credit for your prepayment meter. This is part of Warm Home Discount Scheme by the UK Government. The scheme isn't advertised, so you may not have heard of it, and many people don't know it exists.

The Warm Home Discount scheme is regulated by energy regulator Ofgem and is offered by certain electricity suppliers. Check online to see if your supplier participates in the scheme.

If you are eligible, you'll receive £150 off your electricity bill, or £150 credit if you are on a prepayment meter. This has increased from the £140 available in previous years. The discount will not affect your Cold Weather Payment or Winter Fuel Payment. You'll receive the money into your electricity account by March 31st. The money will not be paid into your bank account.

Who is eligible for the scheme?

To be eligible, you should either:

  • Receive the Guarantee Credit element of Pension Credit (This is called the core group)

or

  • be on a low income (This is called the broader group)

Suppliers may offer the discount to just the ‘core group' or to both groups. Check here to see the criteria for your supplier.

How to apply for a Warm Home Discount?

You don't need to apply if you receive the Guarantee Credit element of Pension Credit – the payment will be made automatically. You should get a confirmation letter about the payment between October and December.

What if you haven't received your letter by December?

You should get in touch with the Warm Home Discount helpline. You can access the helpline here. The scheme opens for applications in late summer, but the exact date differs for every supplier. Each supplier’s scheme can close at short notice, so it’s best to apply as soon as you can.

To find out the application dates and process, you should contact your energy supplier. They may be able to help you apply or direct you to an online form. Remember – you'll still need to reapply even if you had the discount last year.

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