Our Green Energy Helpline advisors are on hand to support with advice on insulation, smart meters, energy tariffs, electric vehicles and more.
Supporting Jane*
Jane contacted our helpline as she was worried about her rising energy bills. She wanted advice on smart meters and other heating options.
Our advisor provided tailored guidance on energy efficiency, including smart meters, heat pumps and solar panels. Together, they also explored potential transport support through the Motability scheme.
To ensure Jane received the right help, the advisor referred her to our Affordable Warmth Services team for bill support and to Home Energy Scotland to check eligibility for government funding.
As a result, Jane qualified for the Warmer Homes Scotland scheme, which could provide free energy efficiency improvements to her home.
Through our advice and referrals, Jane is now better informed, supported with her energy bills, and has access to funding that could make her home warmer and more affordable to heat.
*Name and photo have been changed for privacy purposes.
Jane is one of the many success stories from across our Changeworks’ services. Take a look at our most recent Impact Report to learn more.
Call our Green Energy Helpline
Freephone: 0800 008 7766
Lines are open Monday-Friday, 9am-5pm.
Out of hours? Request a call back using the form below.
The service is available across Central and Southern Scotland.