Affordable Warmth Team
If you struggle with keeping your home warm, dry and comfortable, or are worried about your gas and electricity bills, we can help.
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6,100
Households supported
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£1.26m
Financial savings for households
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93%
Service satisfaction rate
Our Affordable Warmth team give free, confidential and impartial energy and fuel billing advice and advocacy to households.
The team can:
- Provide you with advice, information and support over the phone, mail and email
- Visit you in your home
- Meet you at an organised event
What you can expect from our Affordable Warmth team
- Professional, impartial and free energy saving advice, and support to help you stay warm in your home at an affordable cost.
- Impartial advice and support in making the most of what your energy supplier can offer you – including switching to a different supplier, or alternative ways of paying off a fuel debt.
- When available, help to access funding for improvements to your home that will help you heat your home at a more affordable cost.
- Support in talking to your fuel supplier / landlord / installers to make sure you don’t miss out on any services you could benefit from.
- Referral to other organisations who can provide appropriate services to you.
- A respectful, fair and honest service, which is easy for you to access whatever your personal circumstances.
Affordable Warmth referral form
Whether your an individual or organisation, you can refer yourself or a client to our Affordable Warmth Services team.
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