Affordable Warmth Services
Our Affordable Warmth Services team is skilled in working with people and households on low incomes and who find themselves in vulnerable situations.
Our team of advisors and volunteers provide tailored in-depth support to improve energy efficiency, reduce energy costs and are specialists in resolving billing and debt issues.
Fuel debt is a worry for many households and isn’t uncommon. 61% of households in Scotland are in fuel poverty and 32% in extreme fuel poverty.
During the 2025-26 financial year our Affordable Warmth Services team achieved:
- Support for over 6,000 households, through home visits, events and telephone advice
- Over £1,000,000 in financial savings for clients through billing advocacy, general energy efficiency advice and applications to grants for energy saving measures and financial support
- Fuel debt advice support was provided for 1,200 of these households resulting in related savings of over £82,000
- 99% of clients found the service provided by Affordable Warmth Services approachable and friendly
- 98% of clients said that the advisor explained the information in a way that was clear and easy to understand
- 98% of clients said that their advisor was knowledgeable about how best to help them
- 95% of clients were satisfied or very satisfied with the support they received from their advisor
How our team help households
The Affordable Warmth Services team talks householders through the options that are available to them. The team can engage in mediation with energy suppliers to help householders with billing troubles, as well as help them access grants and other financial measures. The team can also speak multiple languages to help as many householders as possible.
If you have tenants that require the support of our Affordable Warmth Services team, you can refer them to the team here.
The Affordable Warmth Services team can be contacted from 9am-5pm, Monday-Friday, on freephone 0800 870 8800. You can also email them at warmth@changeworks.org.uk.
Affordable Warmth referral form
Whether your an individual or organisation, you can refer yourself or a client to our Affordable Warmth Services team.
Householder stories
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