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Energy Bills and Your Suppliers

Getting clued-up on your energy bills can help you make sure you’re not paying more than you should be. We want to help you feel more confident reaching out to your supplier.

Understanding Bills and Suppliers

From getting to know all the charges that appear on your energy bill to the best ways to find out about your rights, our advice and support can help you take control.

Understanding your bill

We answer some of the most common questions about energy bills.

  • What does an energy bill look like?
  • What am I being charged for?
  • Am I paying more than I should be?
Understanding your bill guide

I can’t afford my energy bill

Energy bills shouldn’t have to cause you stress and worry. There is advice and extra support out there. Let us point you in the right direction.

I can’t afford my energy bills guide

How to manage fuel debt

If you are worried about fuel debt, it’s important to find out what your options are. Our advice can help you get familiar with the laws that suppliers must follow and the support options available.

How to manage fuel debt

Signing up with an energy supplier

If you’ve just moved into a new home, it’s important to sign up with an energy supplier. Following this simple guide will get you up and running in no time.

Signing up with an energy supplier

Switching energy supplier

Switching energy supplier can save you money on your energy bills. You may also want to switch for better customer service. Our guide shows you what to look for.

Switching energy supplier 

Templates for writing to your supplier

If you need to write to your energy supplier, we’ve got a range of free templates to help. Simply fill in the relevant information and our handy template tool will generate a message for you to send.

Write to your energy supplier templates

Speaking to your energy supplier

Feel confident and prepared when approaching suppliers. Our guide will help you make the most of your communications and the services available to you.

Speaking to your energy supplier guide

Problems with your energy supplier

All energy suppliers should be fair, open and honest. If you’re having problems with your supplier, this article will help you find a solution.

Problems with your energy supplier

What if my energy supplier goes bust?

Don’t panic if your supplier goes bust. This guide tells you what you need to do.

What if my energy supplier goes bust?

Compensation from your energy supplier

If your energy supplier doesn’t follow certain rules, they need to pay you compensation. Find out when you are entitled to compensation.

Compensation from your energy supplier

Energy price cap

The energy price cap limits the cost of a unit of gas or electricity. It also limits the daily standing charge. Energy suppliers can’t charge you more than these limits.

What is the energy price cap?

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Useful pages

Saving energy in the home

Saving energy in the home is good for our pocket and the planet. There are lots of little changes we can make – many costing us nothing at all – that can add up to big savings.

Energy bills and your supplier

From getting to know all the charges that appear on your energy bill to the best ways to find out about your rights, our advice and support can help you take control.

Financial support

Financial support is out there, whether you’re struggling with your energy bills or looking into funding for renewable heating systems. Our guides cover what financial support is available, and how to apply.   

Managing your heating

The more familiar you are with your heating systems, the better. Use our guides to take control of the heat in your home and use it more efficiently.

Templates for writing to your energy supplier

We’ve put together several templates to help you write to your energy supplier. The templates cover common energy supply issues and can be used for emails, webchats, or letters.

Get a retrofit

If you’re thinking of retrofitting your home to make it more energy efficient, Changeworks has a number of funded and self-funded options available.