At Changeworks, we’re committed to providing quality services, operating sustainably, and keeping our staff safe.
That’s why we’re pleased to announce our reaccreditation for three important international standards:
- ISO 9001 (Quality Management Systems)
- ISO 14001 (Environmental Management Systems)
- ISO 45001 (Occupational Health & Safety)
What is ISO certification?
ISO is the International Organization for Standardization. It’s made up of experts from across the world who come together to agree on the best way of doing things (a standard).
ISO has published over 25,000 standards. These cover everything from testing a shoelace’s resistance to wear and tear (ISO 22774:2004) to safely running railway services during earthquakes (ISO 22888:2020).
An ISO certificate shows that a service, process, or product meets the relevant standard set by ISO.
In short, if an organisation has an ISO certificate, it means they’re following internationally-recognised best practice.
Which ISO certificates does Changeworks have?
We’ve recently been reaccredited for:
- ISO 9001 (Quality Management Systems)
- ISO 14001 (Environmental Management Systems)
- ISO 45001 (Occupational Health & Safety)
Together, these form our “Integrated Management System.”
Certification is site specific, which means we have certificates for both our Edinburgh and Inverness operations.
Quality Management Systems (ISO 9001)
A Quality Management System (QMS) is a set of policies, processes and procedures that allows us to deliver our services effectively. It ensures we can satisfy our partners, clients, and other stakeholders.
Environmental Management Systems (ISO 14001)
This ISO certificate helps us manage our environmental responsibilities. It means we’re being proactive in reducing our carbon footprint, meeting the relevant legal requirements, and achieving our environmental objectives.
Occupational Health & Safety (ISO 45001)
This certification shows we’re serious about improving staff safety, reducing workplace risks and creating better, safer working conditions.
How did we get these ISO certifications?
Our Central Support Services team signed us up for internal and external audits. These combine interviews, inspections and documentary evidence.
This year was our recertification year, which required more detailed and thorough audits than our original certification. Our staff took part in a broader range of interviews and submitted more evidence. Our auditor also had a productive site visit to one of the Changeworks retrofit projects in Bilston, where they saw the range of measures we install and the positive impact we make for householders and the environment.
What does reaccreditation mean for Changeworks?
Josiah Lockhart, Changeworks’ Chief Executive, welcomes the reaccreditation and explains what it means for Changeworks:
“We are delighted that our operations in Edinburgh and Inverness have achieved recertification against three internationally recognised standards.
This achievement reflects our long-term commitment to continually improving how we operate. It supports us in delivering consistently high-quality services for our customers, operating responsibly and sustainably to minimise our environmental impact, and protecting the health and safety of our people and others affected by our work.
Achieving recertification across all three for a further three years provides valuable independent assurance that these commitments remain embedded in how we work. It’s a real team achievement and I’d like to thank colleagues across Changeworks for the part they play in delivering excellent services and maintaining and continually improving our systems and processes.”
Going forward
Although recertification of our Integrated Management System is an excellent result for Changeworks, a key benefit of ISO certification and the auditing process is that they identify opportunities for improvements. We will be working to implement these over the next few months.