Moving home

Whether you’re moving in or out, it’s important to make sure your energy supply is set up correctly. This way, you’ll avoid paying too much or being charged for energy you haven’t used. Follow this simple guide and you’ll be up and running in no time.

I’m moving in

Your new home will already have an energy supplier. You can find out who they are here. To get up and running, simply follow the steps below. If your new home has a pre-payment meter, then the steps are slightly different.

Moving to a home with a pre-payment meter/s

Pre-payment meters are also known as pay-as-you-go meters. You buy credit, then add it to the meter.

Electricity pre-payment meters

Electricity pre-payment meters are topped up with a key. Follow the advice below to set up your electricity pre-payment meter.

Gas pre-payment meter

Gas pre-payment meters are topped up with a card. Follow the advice below to set up your gas pre-payment meter.

Moving to a home with standard meter/s

With a standard meter you use energy first, then receive a bill.

Step 1: Read your meter/s

If you’re not sure how to read your meter, our guides can help:

Gas meter

Electricity meter

Smart meter

Step 2: Contact the new energy supplier

First, let the new supplier know that you’ve moved in. Our Ways to contact your energy supplier guide can help.

Step 3: Sign up with the new supplier

Second, you’ll need to set up an account with the new supplier. You can always switch to a different supplier later, if you want to.

To set up an account, you’ll need to tell the supplier:

• Your name
• Your address
• Your date of birth
• A meter reading/s

Step 4: Get the final bill for your old home

Check whether you need to pay your old supplier, or if they owe you money.

I’m moving out

The steps to take depend on the kind of meter/s you have.

Moving out of a home with a prepayment meter/s

Step 1: Tell your energy supplier

Try to give your supplier at least 48 hours’ notice that you’re moving home.

Step 2: Pay any debt on the meters

If there is debt on the meters, then you should pay it if you can.

Step 3: Read your meter/s

On the day you move out, take a meter reading. Our Pre-payment meter guide can help you read your pre-payment meter/s. Keep this information safe when you move.

Moving out of a home with a standard meter/s

Step 1: Tell your energy supplier

Try to give your supplier at least 48 hours’ notice that you’re moving home. They’ll ask for your new address so they can send your final bill.

Step 2: Read your meters

On the day you move out, read your meters. For help with this, see our guides:

Gas meter

Electricity meter

Smart meter

Write down the date and meter readings. Keep this information safe.

Step 3: Get the final bill

The supplier will send your final bill to your new address. You might need to pay them, or they might owe you money.