Energy Advice and Low Carbon Support
Get expert energy advice tailored to you.
Whether you’re worried about rising energy bills, looking for ways to make your home more efficient, or want to understand low-carbon technologies like heat pumps and solar panels, our advisors are here to help.
Our experts provide free, impartial advice to help you stay warm, save money, and make informed decisions about improving your home.
We can provide support by phone, online or in person – whatever works best for you.
How we can help
Our experienced advisors can provide support with:
Managing your energy bills: Get help understanding your bills, reducing energy use, finding the right tariff, and accessing available support schemes.
Making your home more energy efficient: Learn practical ways to reduce heat loss and lower your energy costs, from simple behavioural changes to longer-term home improvements.
Understanding low-carbon technologies: Thinking about solar panels, a heat pump, battery storage, electric vehicles or smart energy products? We can help you understand your options and what might work for your home and circumstances.
Accessing additional support: We can connect you with trusted organisations and services that may be able to help with benefits, debt advice, funding opportunities, home energy improvements and more.
Support that’s tailored to your needs
Everyone’s situation is different. That’s why we provide personalised advice based on your home, who lives in it and your priorities.
Our expert advisors can offer impartial advice and guidance, enhanced support for complex situations and ongoing assistance where additional help is needed.
Support includes
- Energy billing and tariff advice
- Help reducing energy usage
- Information about the Priority Services Register
- Advice on insulation and home improvements
- Heat pump and solar panel guidance
- Smart meter and smart tariff advice
- Signposting and referrals to specialist services
- Follow-up support and practical resources
Refer yourself to our Affordable Warmth Services team
The team can offer professional, impartial and free energy saving advice, and support to help you stay warm in your home.
Speak to an advisor today
If you’d like support with your energy bills, want advice on making your home more efficient, or would like to learn more about low-carbon technologies, we’re here to help.
Contact us today for free, impartial advice and support.
Online
Green Energy Helpline – By just answering a few questions, you can get free, personalised information about your home through suggested energy efficiency improvements, the estimated costs and potential savings on your energy bills.
Over the phone
The Affordable Warmth Services team can be contacted from 9am-5pm, Monday-Friday, on freephone 0800 870 8800.
Our Green Energy Helpline advisors can be contacted from 9am-5pm, Monday-Friday, on freephone 0800 870 7766.
The Energy Advice and Low Carbon Support project is funded by and delivered in partnership with Scottish & Southern Electricity Networks (SSEN).
The service is available to households in both SSEN licence areas.
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