Resources

Research, reports, guides, maps, advice sheets, environmental research, company information and case studies from across all areas of our work to improve energy efficiency and reduce carbon emissions, fuel poverty and waste.

Home Energy Scotland Energy Advisor, Highlands & Islands, July 2022

Fact and Advice sheets

Home Energy Scotland Energy Advisor, Highlands & Islands, July 2022

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Carrick Knowe Food Waste Engagement School Award Terms and Conditions October 2022

Other

Terms and conditions for the school award as part of the Carrick Knowe Food Waste Engagement Project October 2022.

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Carrick Knowe Food Waste Engagement Prize Draw Terms and Conditions September 2022

Other

Terms and conditions for the prize draw as part of the Carrick Knowe Food Waste Engagement Project September 2022.

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Cairn Housing Association: Cluny Court pre-survey prize draw

Fact and Advice sheets

Cairn Housing Association: Cluny Court pre-survey prize draw - Terms and Conditions - July 2022

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EES: ABS 21/22 survey prize draw

Fact and Advice sheets

EES: ABS 21/22 survey prize draw - Terms and Conditions - July 2022

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EES ABS 20/21 survey prize draw

Fact and Advice sheets

EES ABS 20/21 survey prize draw - Terms and Conditions - July 2022

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Moray Social Housing Net Zero Project: pre-survey prize draw

Fact and Advice sheets

Moray Social Housing Net Zero Project: pre-survey prize draw - Terms and Conditions - July 2022

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RSHA Social Housing Net Zero Project: post-survey prize draw

Publications

RSHA Social Housing Net Zero Project: post-survey prize draw

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Customer Care Policy Statement and Complaints Procedure

Corporate information

At Changeworks we respect our customers and believe they are entitled to the highest standards of service. This statement outlines our aims in customer care.

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Summary - Supporting Vulnerable Consumers to Access Dynamic Time of Use Tariffs

Reports

Scotland’s net-zero targets mean that the ways in which we consume electricity are changing. Time-variant tariffs, which encourage consumers to use electricity at times of the day when grid demand is lower, or when generation from renewable sources of energy is higher, have been entering the market and these are predicted to become one of the main energy supply models in the future. Alongside this opportunity of greening the electricity grid come risks that could create new inequalities and vulnerabilities for consumers. This research investigated the implications that dynamic time of use (ToU) tariffs could have regarding vulnerable consumers.

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