Referral

To ensure an efficient response from an Affordable Warmth Advisor, please complete fields marked with an asterisk. An advisor will be in touch with clients as soon as possible on receipt of details and within two working weeks.

Your Details

We will process your personal information and that of your client, with their consent, in order to manage the referral. This information will be held for six years for audit purposes. We will not pass this information to any third parties without consent. More information on how we manage personal data.


Changeworks will collect, process and securely store the information you provide for six years, to allow us to:

  • Help you with your energy matters
  • Find out what you thought of the service
  • Prove to our funders and auditors that we are using our funding for its intended purposes
  • Carry out research about energy advice matters
  • Provide you with related information if it may help you in the future.

Changeworks must report summarised and anonymous data and project results to our funders. In addition, auditors may require to see all information about the support you received, including any information you provided.

We won’t share your information with anyone else, unless you have given us permission to do so for a specific purpose. Otherwise, only in exceptional circumstances where there is a legal duty, would we share your information with a third party.
You have the right to see any information held on request. Please contact us or view our website for more information on how we manage personal information.

Client Details