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Pine Grove Project – Frequently Asked Questions

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Moray Council is upgrading the council houses  in Pine Grove to give you a warmer, more energy efficient home.

FAQs

These FAQs should answer any questions you may have about the project.

Possible improvements include:

  • Insulation (cavity wall, external wall, loft)
  • Kitchen and bathroom upgrades
  • Gas central heating system renewal or refurbishment
  • Roof retiling and soffit board renewal
  • Chimney removal
  • New windows and doors
  • Solar panels
  • Other energy efficiency measures identified during your survey

The exact upgrades will be confirmed after your home survey.

The project runs September 2025 – June 2026.

External works have been delayed due to a building warrant but should be resolved soon. Works will start early in 2026 beginning with Kitchen & Bathroom upgrades and Windows & Doors.

Changeworks is managing the project on behalf of Moray Council. Changeworks will also be on site to ensure checks are carried out on the quality of the work.

Sureserve is the main contractor undertaking the work and will be using sub-contractors for scaffolding (Argyll), kitchens (JCT), and windows/doors (Pinefield Glass).

Full access to your home for:

  • Surveys
  • Installation
  • Remedial work
  • Energy Performance Certificate (EPC) assessments before and after work
  • Some work (e.g., plastering and decoration) may require drying time between visits.
  • Changeworks will also need access for quality inspections.

You do not need to move out unless there is a health and safety concern.

You do not need to be home during installation; access can be arranged with the Site Manager or Resident Liaison Officer (RLO).

Scaffolding will be erected for external works

This will not block access to your home.

Appropriate protection will be put up in accordance with health and safety legislation.

Scaffolding may remain for the duration of external works and longer if weather delays occur.

All access needs (e.g. wheelchair access or car parking) will be discussed prior to the scaffolding going up. If you have any questions about this, please ask the Sureserve Site Manager or Resident Liaison Officer for more information.

Contractors will keep mess and disruption to a minimum and communicate regularly.

Items may need to be stored in your garden temporarily.

Important:

  • Do not decorate scaffolding (e.g., lights or ornaments). If they are found, they will be removed.
  • Children must be supervised.
  • Report any tampering or climbing on scaffolding to the Site Manager or RLO immediately.

The Sureserve Site Manager and Resident Liaison Officer (RLO) will keep in regular contact.

Changeworks will also be on site for quality checks.

Sureserve Site Manager or RLO will be the main contacts on site.

If they are not available, call Sureserve on 01506 638600

For complaints or other queries, contact Changeworks:

Phone: 0131 539 8603

Email: projectmanagement@changeworks.org.uk

Yes. Tell your insurer about the works and the presence of scaffolding.

Contact Home Energy Scotland for free advice on ways to save energy and money in your home: 0808 808 2282.

You’ll also find energy saving advice and signposting to financial support on our website.

Useful pages

Saving energy in the home

Saving energy in the home is good for our pocket and the planet. There are lots of little changes we can make – many costing us nothing at all – that can add up to big savings.

Energy bills and your supplier

From getting to know all the charges that appear on your energy bill to the best ways to find out about your rights, our advice and support can help you take control.

Financial support

Financial support is out there, whether you’re struggling with your energy bills or looking into funding for renewable heating systems. Our guides cover what financial support is available, and how to apply.   

Managing your heating

The more familiar you are with your heating systems, the better. Use our guides to take control of the heat in your home and use it more efficiently.

Templates for writing to your energy supplier

We’ve put together several templates to help you write to your energy supplier. The templates cover common energy supply issues and can be used for emails, webchats, or letters.

Get a retrofit

If you’re thinking of retrofitting your home to make it more energy efficient, Changeworks has a number of funded and self-funded options available.