Changeworks has received funding to research the impact of dynamic time-of-use tariffs (TOU) on vulnerable consumers – and you could help us find out about the potential barriers to accessing and understanding them.

If you are an organisation which supports vulnerable people or a social landlord, please share our online householder survey with your tenants or people you work with.

Time of use tariffs are a new type of tariff which encourages consumers to use electricity at times of the day when generation exceeds demand. Dynamic TOU tariffs have the potential to provide significant benefits to householders, particularly when combined with storage technology, such as batteries or electric cars. These benefits include: balancing the grid, supporting the net zero carbon transition and reducing householder electricity bills. However, there has been limited research to assess the impact of these tariffs on vulnerable consumers and the potential barriers to accessing and understanding them.

The research is funded by the William Grant Foundation (WGF).

Changeworks research project will aim to tackle this gap in knowledge by exploring:

  • Current awareness of and attitudes towards TOU tariffs amongst vulnerable householders.
  • The challenges facing vulnerable householders and identifying possible solutions to overcome these.
  • Recommendations on how stakeholders such as housing associations, social landlords, energy suppliers and energy advice organisations can best support vulnerable consumers on TOU tariffs


To achieve these aims, the consultancy team at Changeworks will be completing a literature review, householder survey, householder focus groups and interviews, social landlord survey and project case studies. The findings and key recommendations will be written into a report which will be published in November 2021. Stakeholders will be able to request a copy.

How can you support our research?

We are looking for:

  • Organisations which support vulnerable people and social landlords can share our online householder survey with your tenants or people you work with.
  • Social landlords to look out for and complete the landlord survey, due to be circulated in October.


If you are interested in seeing the findings from our research once available,
email us to request a copy of the final report.