Changeworks has published advice on what to do if your gas or electricity supplier goes bust. This is in response to increased concerns and questions from service users and media coverage on energy suppliers getting into difficulty due to rising gas prices.

Changeworks new advice sheet, Help if your gas or electricity supplier goes bust, sets out what people can do if their supplier goes under.

Help is also available through Changeworks Affordable Warmth Services team. Their friendly expert advisors can help people having difficulties with high electricity or gas bills, billing issues, supplier problems, and accessing emergency funds. Call the team free on 0800 870 8800, Monday to Friday, 9am to 5pm, or email    

Lisa Bygate, Changeworks Affordable Warmth Services Team Manager said:

“We’re getting an increasing number of enquiries from customers concerned about what they can do if their gas or electricity supplier goes bust. Our advice is don’t panic, help is out there and there are safeguards in place to protect all energy supplier customers.

“Read our advice sheet on what to do and how we can help and contact our Affordable Warmth Services team. We partner with other organisations to help join up the advice and support available for householders.”

If you need help managing your gas and electricity or in managing billing issues with your heating or electricity supplier, contact Changeworks Affordable Warmth Services team. Call free on 0800 870 8800 to speak to their experienced advice team, fill in the online referral form or email Open hours: Monday to Friday, 9am to 5pm.