Changeworks’ Affordable Warmth Services: our impact 2020-21

Our Affordable Warmth team helps people on low incomes and in vulnerable situations. This year, with the ongoing COVID-19 pandemic and the cost-of-living crisis, we’ve since a 900% increase in the number of people needing support with energy issues.

The report outlines both the role of the Affordable Warmth Services, as well as the impact of its work. Achievements for the 2020-21 period include:

  • 2,270 people supported
  • £531,100 in financial savings for service users
  • 4 tonnes of carbon saved

Alongside the statistics and figures, the report highlights the tangible impacts for individual service users. The advice and advocacy the Affordable Warmth team offers can make a huge improvement to the livelihoods of those in extreme fuel poverty.

“I was very stressed. Very unstable at the time, very emotional. Changeworks’ Advisor was very patient and supportive. I was impressed by his calmness. He worked relentlessly and we got the result I needed in the end. I am incredibly thankful.”

Click here to learn more about the vital work our Affordable Warmth Services carried out in 2020-21.