People of all ages volunteer with us, in roles which reflect their skills, interests and the time they can commit to helping out.

Volunteer Hugh Hood was 82 when he was assigned to visit Mrs Gordon, also 82, as part of his training.

Mrs Gordon wanted advice on how to keep warm at home and cut down on her energy bills. She was frail and needed two sticks to get around after a fall.

Hugh showed her how to take better control of her heating and save money by turning off appliances and lighting when not in use. He even had some tips on how Mrs Gordon could save while she was cooking, relating his advice to shared experiences like growing up in post-war Britain.

On top of our standard energy advice, Hugh chatted about other issues like the importance of Mrs Gordon wearing her panic button in case of further falls and shared his local knowledge of social groups she could join.

As this was a training visit, Hugh was accompanied by one of our Affordable Warmth Advisors.

Like all our volunteers who work with vulnerable people, Hugh had undergone a Protecting Vulnerable Groups/Disclosure check and was receiving all the training and support you’d expect from an organisation which has achieved the Investors in Volunteers award.

Hugh’s visit took over two hours, more time than a professional advisor would normally have for a home visit.

Trained volunteers like Hugh help us to reach more people and make a big difference.

If you would like to volunteer with us, take a look at our Volunteering opportunities.