Case studies

We’ve delivered great results for our clients, funders, partners and householders. Our case studies explain how.

Changeworks saves over £12,000 for vulnerable householder in major fuel debt

Mr Smith (not his real name) was referred to Changeworks by his local authority landlord, as he had a warrant of entry letter sent to him regarding an energy debt of over £6,500. This debt was supposed to be cleared as part of a bankruptcy claim...

Estimated bill headaches resolved through Changeworks advocacy

Scottish Borders Council

After his old supplier went into administration, Angus switched to a new electricity supplier. The new bill took a long time to arrive, and when it did it was an estimated bill for a high amount – £1000.

External wall insulation transforms Borders home

Scottish Borders Council

Sheila Charters, a Borders resident, wanted to save money on her heating bills. She usually had her heating system on for around 10 hours per day and couldn’t keep the heat in when it was turned off, making her heating bills more expensive.

Affordable Warmth Service helps new tenant resolve energy bills

Scottish Borders Council

Sam had recently started renting his own home for the first time. After a few months, there were some issues with the gas and electricity in his home. He received an unresolved bill from one energy supplier and notice of a small debt with another.

Working in partnership to decarbonise heat in South East Scotland

Warmworks, UK Government

 Changeworks has been working in partnership with Warmworks to lead a programme of activity to find suitable applicants

Advisor saves over £2,000 for householder with energy debt

Scottish Borders Council

David is retired and lives alone, found his heating bills were increasing and wanted to switch to direct debit. He was shocked to be told he had a debt of £1,000 as it was not shown on the electricity meter.

Going the extra mile for Scotland’s warm homes

Scottish Government, Fife Council

Changeworks delivers projects under Ene

Helping a householder have heating and hot water for the first time in three years

Eildon Housing Association, Melville Housing Association, Midlothian Council, National Lottery Community Fund

Mr S is an elderly man living alone in Midlothian on a modest income.

Building digital tools for a circular economy

Over 15 years ago we created The Edinburgh Charity Shop and Reuse Map to provide a comprehensive guide to donating and buying from charity shops and reuse projects in Edinburgh.

Change Works in Argyll: energy efficiency for the next generation

From October 2018 to March 2020, Changeworks delivered Change Works in Argyll, a pilot project to help people in Arrochar and rural West Loch Lomond communities in Argyll and Bute Council improve the energy efficiency of their off-gas homes and...