Delivering fuel poverty outreach projects

For 30 years, our Affordable Warmth team has been a trusted provider of free, impartial advice to thousands of householders in or at risk of fuel poverty.

We also deliver or are key partners in a variety of outreach projects, in association with local authorities and other organisations in touch with fuel poor households.

Recent examples, including Canny Families, Heat Heroes, Eat Well and Heat Wise and advice centres are detailed in our Projects.

We complement the services of Home Energy Scotland advice centres in South East Scotland and the Highlands and Islands, which are funded by the Scottish Government and delivered by Changeworks on behalf of Energy Saving Trust.

Work with us

Our advice and services could not be free to those who need them, if it were not for the support of charitable trusts, local authorities, housing associations, NHS Trusts, voluntary organisations, OFGEM and others who fund our work, commission our services, invite our collaboration and work with us on joint funding bids.

“The project exceeded expectations and was extremely well regarded by both tenants and staff. There are some tenants whose circumstances have been markedly improved.”

Caroline Richards, Community Projects Officer, Prospect Community Housing Association

We offer:

  • Flexible outreach services which meet stakeholders’ needs
  • Home visits
  • Workshops and events, such as Kitchen Canny food waste prevention workshops    
  • Advice and information surgeries
  • Volunteer recruitment, training and supervision to take advice deep into the community
  • Briefings and training to help staff to spot and address the signs of fuel poverty, and know when to refer people to us for further support.


We take care to provide the best level of client care possible for householders. Please see our service statement and complaints procedure

Contact us