We are looking into what consumer protection measures could and should be introduced into the district heating industry in Scotland. Unlike consumers on gas or electricity, those with district heating have no statutory protection. This leaves them vulnerable to a potential range of problems such as high prices, unclear billing information or lack of protection if they go into debt.

Our research will identify what protection measures are in operation in other European countries and assess which measures may be applicable to the Scottish context based on research with consumers and suppliers.

The research has been commissioned by the Consumer Futures Unit team at Citizens Advice Scotland, and is being undertaken in partnership with the Centre for Sustainable Energy.

Different Rules for Different Fuels: Consumer Protection in the District Heat Market, is now available to download.

Find out more about our energy research and analysis.