The Priority Services Register is a free support service for eligible householders offered by energy suppliers and network operators. This gives you access to additional services from your supplier to help support you.

Who is eligible?

You can be added to the priority services register if you:

  • Are of pensionable age
  • Have a disability or long-term medical condition
  • Have a hearing or sight condition
  • Recovering from an injury, you may also be eligible if you need short-term support following a stay in hospital
  • Have a mental health condition
  • Are pregnant or have young children
  • Have extra communication needs, such as if you don’t speak or read English well


How to register

You can register by contacting your gas or electricity supplier and asking to be added to the priority services register.

If you’re supplier if different for gas and electricity, you’ll need to register with them both separately. You’ll also need to reregister with your new supplier if you switch suppliers.

You will likely need to give you supplier some details about your needs. Also let them know if you rely on your energy supply for medical reasons.


What services can you get

Being on the register means you can get access to additional help, such as:

  • Advance notice of power cuts
  • Priority support in an emergency
  • Help with prepayment meter access
  • Regular meter reading services
  • Accessible information
  • Nominating someone to receive communications from your supplier
  • Identification and password scheme so you can feel confident supplier or network staff are genuine


Other free services

You might also be able to get a free gas safety check if you get a means-tested benefit and meet other eligibility criteria. Check via Ofgem’s website to see if you qualify.

There are also similar free services available with water, phone, and public transport providers.