Previously we delved into a working day of Changeworks Recycling’s Business Development Manager, Richard Dryburgh. In the second of the series we meet Client Relationship Manager Katy Tallon. 

Our Client Relationship Managers pride themselves on providing our clients with a fantastic level of service. They work hard to ensure our clients continue to save waste, carbon, and costs, and to adapt our service to their particular and changing needs. Katy Tallon is our newest recruit to the Client Relationship team, and she’s already making her mark, and proving popular with our clients. We caught up with her to find out what happens in a day in the life of a Client Relationship Manager. 

Hi Katy! How would you describe your role? 

A cracking balance of keeping our clients happy, and helping them to make their businesses more resource efficient. I work with hundreds of hospitality clients across Edinburgh and Glasgow. They’re a lovely bunch, with a diverse range of needs, meaning no two days are the same. 

As Client Relationship Managers one of our primary roles is client retention and I work with my clients to reduce their waste and make their recycling as high-quality as possible. Part of that is encouraging our clients to recycle more types of waste material: for example, if they recycle paper and cardboard, encouraging them to recycle glass too. I enjoy this aspect as it means we play a role in maintaining Changeworks Recycling’s sustainability as a business. 

How does your day generally begin? 

With a large flask of coffee on the commuter train from Glasgow! I like reading Carbon Brief on my way to work to keep in touch with the latest national and international news on climate change.  

Can you take us through a typical day? 

My day usually involves a meeting with at least one café/coffee shop as we have lots of these sorts of clients. If I’m clever I will have scheduled this in the morning so I can sample the coffee. I hop about on Lothian buses between client meetings or take one of the Changeworks electric cars. I always need at least three hours in the office each day to follow up on meetings, schedule my diary and check in with clients by phone. 

Who do you spend most of your time with? 

I spend most of my time with the sales team as I work in the same office as them. We are a diverse bunch and the office is never short of good chat. I liaise a lot with Will, the other Client Relationship Manager, but often we’re like ships passing in the night, as we try to alternate our time out of the office, to make sure one of us is always in the office to answer client calls. 

What would it surprise people to learn about your job or your typical day? 

I work with a very diverse client base: from Holyrood Palace to Electric Circus nightclub. One day I might be walking around the back corridors at The Palace and the next day you’ll find me in a club basement, raking through the bins! 

What’s the favourite part of your job? 

I love the mix of office time and getting out and about meeting clients.  My clients are really inspiring business people and a pleasure to work with. And when a client is engaged with sustainability and resource efficiency, it’s fab. 

What’s the least favourite part? 

I’m not a huge fan of the admin side of things although this is certainly made easier with our easy-to-use systems, and the office biscuit drawer! 

What can you tell us about some of the more unusual aspects of your job, or experiences that you’ve had? 

I’m new to the job, but I’ve starting forming a habit of bin spotting as I go about daily life. 

What do you like to do when you’re not working? 

Half the week I do yoga and rock climbing (which is essentially vertical yoga) and the other half I love eating out and drinking wine. I love getting to the hills with my dog Barney in the summer months. You can’t beat a Munro.