Rachel received a leaflet from the Stratherrick and Foyers Community Trust who are using windfarm benefit funds to improve the energy efficiency of homes in the area. At the time she was pregnant and living in a poorly insulated house with a very old and inefficient boiler. 

Referred for support 

She contacted the community group and, as a result of their initial survey of her home, she was advised to get in touch with our Home Energy Scotland Highlands and Islands advice centre to find out about other support available to help her have a warmer home. After her baby was born she qualified for Child Tax Credit, a passport benefit, and our advice centre referred her for assistance through the Scottish Government’s Warmer Homes Scotland scheme. 

Energy efficiency measured installed 

Rachel’s home was surveyed again and she was told she was eligible for a new combi boiler and radiators, as well as loft insulation, smoke and carbon monoxide detectors. The work was fully funded through the Warmer Homes Scotland scheme and carried out in a single day with the contractors arriving around 8am and finishing around 9pm the same evening. 

Warmer home 

Asked about what changes she had felt after the improvements had been made, Rachel said: 

“I am very happy with all the support I have received and really appreciate the improvements to my home. My house now gets warmer quicker and retains the heat longer than it did before. 


“I am thrilled too that my old boiler has now been replaced with a far more efficient system. It’s fantastic to be able to control the heat in my home using the thermostat which was not possible before.”

Over time Rachel will also be able to monitor the financial impacts of the improvements. 

Funded by the Scottish Government, Changeworks delivers Home Energy Scotland advice centres in South East Scotland and Highlands and Islands on behalf of Energy Saving Trust

Home Energy Scotland provides free impartial advice, and operates a freephone helpline: 0808 808 2282.