Mrs T in Burntisland had been with her current energy provider for as long as she could remember. She felt that the service she had received had been good so she was inclined to stick with them, but she was also unsure of how to go about switching suppliers. Her family had been encouraging her to look at switching as she could save money, but she was worried that it would be a complicated process and was concerned about the continuity of her supply.

Mrs T heard about the Change Works in Burntisland project and read about the support they could offer people with switching supplier in their newsletter.

“I arranged to go in with my bills and the girls in the Hub were so helpful. Jo made the call for me and helped me through the whole process. I ended up switching supplier and will save an estimated nearly £500 this year so I am delighted!”

The team also helped Mrs T with her boiler care contract, helping to reduce her quote by £250 as well as advising her about loft insulation.

She was pretty sure that she had plenty of insulation after having some installed for free from my energy company – but it turned out that they had only insulated within a foot of the attic hatch. After getting advice from the hub, her son and grandson installed some new sheep’s wool insulation for her, and she’s already noticing the difference.

Mrs T thought that she might be able to make a small saving by switching energy supplier so it was a welcome surprise to save so much more with the help of the Change Works in Burntisland team.

“I saved far more than I hoped for and I’m still getting exactly the same service. My house is also warmer after topping up my loft insulation, and I feel I know where to go to for any more energy advice. I’m over the moon with the savings I have been able to make! Jo and her team were so helpful and explained everything to me and have given me confidence to make these changes."


If you're looking for help and advice with your bills, or want to know how to keep your home warmer, contact Home Energy Scotland on 0808 808 2282.