Case Studies: Energy and fuel poverty

We’ve delivered great results for our clients, funders, partners and householders. Our case studies explain how.

Changeworks saves over £12,000 for vulnerable householder in major fuel debt

Mr Smith (not his real name) was referred to Changeworks by his local authority landlord, as he had a warrant of entry letter sent to him regarding an energy debt of over £6,500. This debt was supposed to be cleared as part of a bankruptcy claim...

Estimated bill headaches resolved through Changeworks advocacy

Scottish Borders Council

After his old supplier went into administration, Angus switched to a new electricity supplier. The new bill took a long time to arrive, and when it did it was an estimated bill for a high amount – £1000.

External wall insulation transforms Borders home

Scottish Borders Council

Sheila Charters, a Borders resident, wanted to save money on her heating bills. She usually had her heating system on for around 10 hours per day and couldn’t keep the heat in when it was turned off, making her heating bills more expensive.

Affordable Warmth Service helps new tenant resolve energy bills

Scottish Borders Council

Sam had recently started renting his own home for the first time. After a few months, there were some issues with the gas and electricity in his home. He received an unresolved bill from one energy supplier and notice of a small debt with another.

Advisor saves over £2,000 for householder with energy debt

Scottish Borders Council

David is retired and lives alone, found his heating bills were increasing and wanted to switch to direct debit. He was shocked to be told he had a debt of £1,000 as it was not shown on the electricity meter.

Going the extra mile for Scotland’s warm homes

Scottish Government, Fife Council

Changeworks delivers projects under Ene

Helping a householder have heating and hot water for the first time in three years

Eildon Housing Association, Melville Housing Association, Midlothian Council, National Lottery Community Fund

Mr S is an elderly man living alone in Midlothian on a modest income.

Change Works in Argyll: energy efficiency for the next generation

From October 2018 to March 2020, Changeworks delivered Change Works in Argyll, a pilot project to help people in Arrochar and rural West Loch Lomond communities in Argyll and Bute Council improve the energy efficiency of their off-gas homes and...

Partnership achieves greater impact for rural householders

E.ON, ScottishPower, SSE (to Mar 2019), Citizen’s Advice Bureaux: Inverness Badenoch and Strathspey; Ross and Cromarty

Our Affordable Warmth Services Advisors work with local Citizens’ Advice Bureaux Income Maximisation Officers and Home Energy Scotland Advisors across Inverness, Badenoch, Strathspey, Ross and Cromarty Highland regio

Edinburgh Old Town Energy Project: motivating energy efficiency in historic and listed buildings

From July 2019 to March 2020, Changeworks delivered the Edinburgh Old Town Energy Project, a community-based support service to help Edinburgh Old Town locals improve the energy efficiency of their homes and business