SUPPORT WITH FUEL BILLS AND HEATING HOMES
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If you struggle with the cost of keeping your home warm, dry and comfortable, or are worried about your gas and energy bills, we can help. Our Energy and Affordable Warmth Advisors give free, indepth, confidential and impartial energy and fuel billing advice to households living in Edinburgh, East Lothian and Midlothian. We can help you save money on your electricity and gas bills, apply for grants and make your home warm and dry. Affordable warmth for a family in need: a recent story of how we've been able to help. |
Our services include FREE:
- Home visits to look at your situation and see how we can help
- Advice sheets on saving energy at home, dealing with fuel suppliers and paying for fuel
- Advice over the telephone, and by mail and email
- Advice sessions at local Advice Surgeries
- Talks and presentations to a group of residents in your area
- Speaking on your behalf to your gas or electricity company to negotiate better rates or fairer debt repayment terms
Click here to download our FREE advice sheets
The advice and support we offer includes advice on:
- Energy and money saving tips for the home
- Getting the most out of your heating and hot water system
- How to combat condensation or dampness
- How to understand and check your electricity and gas bills
- How to read your meter
- How to resolve fuel billing problems including incorrect bills
- Repayment options if you owe money to your supplier
- How to choose a gas/electricity supplier, tariff and payment option
- How to access energy efficient grants.
Can we help you or someone you know?
If you would like one of our advisors to contact you, fill in our on-line contact form or phone us on freephone 0800 512 012.
If you are worried about someone you know, we also have guidance and information on how to identify those struggling to keep their home warm and the impacts on health of living in a cold, damp home.
The Domestic Advice Team works with, and does briefings and talks to, local groups and organisations. If you would like us to work with you and want to find out more, visit our supporting people to achieve affordable warmth page.
Find out how we've made a difference
Our Domestic Advice Team visits homes in East Lothian, Edinburgh and Midlothian helping people identify and overcome problems that have prevented them from having warm, energy efficient homes. Read our Overcoming problems - how the Domestic Advice Team have helped page.
For more information about some of our recent work, read our latest newsletter:
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Domestic Advice Team news summer 2010 |
Contact us
T: FREEPHONE 0800 512 012
